FAQ

Below are some of the most commonly asked questions to help you shop confidently at Mod Galleria

How long does delivery take?

Ourstandard delivery time is 2–4 working days.
Due to national crises, weather issues, or natural disasters, delivery may sometimes take 5–6 working days.

When will my order be dispatched?

Orders placed early in the day are dispatched the same day.
Otherwise, your order will be dispatched the next working day.

Do you offer free delivery?

Yes! We offer free delivery on all orders, with no minimum purchase required.

How do I track my order?

Once your order is dispatched, a tracking update or link will be shared so you can monitor your delivery status.

What is your return policy?

We offer a 7-day refund or exchange policy.
The item must be unused, in original packaging, and approved before return.
For full details, please visit our Refund Policy page.

What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, report it within 24–48 hours with photos or video.
We will process a replacement or refund after verification..

Can I cancel my order?

Orders can only be cancelled before dispatch.
Once your order has shipped, it cannot be cancelled but may qualify for return under our 7-day policy.

Do you restock sold-out items?

Yes. Many popular items are restocked regularly.
If a product is unavailable, it may be restocked soon depending on supplier availability.

Are all your products original and high quality?

Absolutely. Every product is carefully curated and selected to ensure quality, durability, and customer satisfaction.